There is still a considerable population of non-consumers of banking services as the entire industry fails to meet everyone’s needs. Retail services are sub-par and retail customers are often dissatisfied with the quality of banking services. Financial institutions like GTbank have already acknowledged the potential impact of this game-changing scenario, and they are bracing for impact on their retail customer base. The customer winsThe customer definitely will benefit from this overall change in focus. The retail banking customer is finally going to become a “person” and not just an account number that provides cheap bank deposits.

Source: The Guardian February 06, 2019 02:26 UTC